Returns Policy

This applies to Tec-bond applicators purchased from gluegunsdirect.com
Tec-bond hot melt adhesive applicators - Return to base warranty.

To improve our service to the customer, with Tec-bond hot melt adhesive applicators that fail in the field, we have introduced the following procedure, designed to improve service, minimise shipping costs and reduce down time.

*All Tec-bond hot melt adhesive applicators that fail in the field MUST BE returned to:
Power Adhesives Ltd
1 Lords Way
Basildon
Essex SS13 1TN

Please mark on the box / consignment:
"Urgent-Warranty / Repair Department"

*Tec-bond hot melt applicators MUST NOT be returned to ourselves.
*The Repair / Warranty Claim form MUST BE enclosed with the returned applicator giving as much information as possible about the problem.

The customer's address on this form is where the returned applicator will be delivered to.

Download Repair / Warranty Claim Form:

REPAIR / WARRANTY CLAIM FORM
This document must be filled in and sent with the faulty / damaged product.

For your protection, we recommend you use a special delivery service or use an independent carrier who can provided a POD (proof of delivery) service. Your statutory rights are not effected.

To view a you must have the latest Adobe Acrobat Reader installed on your machine.

To download this program free please CLICK HERE

For more information please contact our sales office:
Tel: 0161 627 1001
Fax: 0161 627 5072
E: sales@gluegunsdirect.com

Challenge us, we can bond anything!